Our Use of Cookies
COOKIES POLICY
This cookie notice is for visitors to our website.
What are cookies?
For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ device, for example, your computer or mobile phone. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.
The EC Residential website logs the user’s IP address which is automatically recognised by the web server. This is used to record the number of visitors to our site and to help monitor the performance of individual web pages.
These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor; all information collected by these cookies is anonymous. We only use such information to improve our services and our website. Examples of performance cookies used on the website are listed below.
Analytics cookies
We use Google Analytics to monitor the performance of the website. Google Analytics sets cookies to help us accurately record the number of visitors to the website and volumes of usage. This helps us to identify where visitors to the site may be encountering problems and also gives us an indication of the types of content visitors find particularly useful.
The site uses the following analytics cookies:
Example below
Name: _utma
This cookie stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit.
Expires: 2 years
For more information about Google Analytics visit the Google Analytics website.
Removing and disabling cookies
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However, this will affect the functionality of the websites you visit.
None of our services are for children under the age of thirteen so we would never knowing collect any information about or from children via our websites or any other method.
EC Residential takes active steps and measures to protect your privacy. This Privacy Notice governs the use and processing of personal information that may be collected and used by certain members of our team. We assure you; we will always protect your information as though it were our own.
On this site, when you see the terms “EC Residential”, “we” and / or “our”, we are referring to EC Residential Ltd and all related UK companies which may require and collect your information as explained in this Privacy Notice. When we say “you” or “your”, we are referring to anyone whose personal information we process.
Personal information means any (and we mean any) information that could be used to identify you. So, if you call us and your favourite lettings agent is not at their desk, just leaving your first name for a call back means we have collected your personal information and the way we treat that information is explained in this Privacy Notice.
It’s really important so please do take the time to read it.
What personal information do we collect and why?
The personal information EC Residential collects really depends on why we are in touch. If you call us because you are looking for a rental property for example, we would need to be able to stay in touch with you to arrange a viewing. If we have the pleasure of letting and managing one of your properties, we would need to know which bank account to send rent collections to.
We want to get to know you so that we can provide the best possible service to you so when you first get in touch with us, we will collect:
You will in return always have the name and contact details of the letting agent or property manager who is looking after you. If you like us you may decide to use our services or buy our product. At this point, we are required by law to take a little bit more information from you. That would include at least some of these details:
We are only as nosey as we really have to be so generally speaking, we don’t collect information that is considered under the new GDPR guidelines as “sensitive”; we won’t ask you about your racial or ethnic origins, political opinions or religion for example. However, there are some situations where another law means we have no choice but to ask for other types of sensitive information. For example, if you are a tenant who has to adhere to the rules of the “Right to Rent” scheme we have to carry our certain checks and for these, we need to collect details of your:
Sometimes it’s really helpful for us to have other little bits of information. If you tell us why you want to have certain property features, we can often make suggestions you might not have considered; for example, if we know you want small outdoor space because you have a dog, an apartment with no private outdoor space but direct access to a huge communal garden might be lots more fun for doggo (can you tell we’re dog people?). Similarly, if you have subscribed to receive market updated from us, or stay informed about our other / future developments, we may ask you for information about the sector you’re most interested in. You don’t always have to answer these types of questions but if you do, we can make sure we don’t send you information about hotel investments when all you want is a rental property in Notting Hill.
If you’re buying or selling a property through us, and especially if you want us to negotiate on your behalf, we will need to ask you about your budget. As soon as we find your ideal asset or buyer, there will be additional information we need from you so we can confirm that you meet anti-money laundering and counter terrorist financing rules and requirements. Excuse the legal jargon here but, if the buyer is not a “natural person” (e.g. a trust or a company) we will still have to collect personal information about the beneficiaries of the entity and / or the controllers; again, this would be to can confirm that you meet anti-money laundering and counter terrorist financing requirements. We would confirm this with information that proves you are who you say you are, such as:
If we’re letting or selling a house for you, we will need to prove we know for certain that you are the owner and / or have the authority to let /sell the property so we will either check the Land Registry or, where appropriate ask you for:
The personal data we ask for is information we need to perform the services you have asked of us. If we don’t have your address for example, we won’t be able to let or sell your property. And if we don’t have your contact details, we can’t tell you about any offers or interested tenants.
This Privacy Notice talks a lot of our legal obligations. Most of our compliance obligations are designed to prevent fraud and money laundering. There is particular emphasis on the following laws and regulations:
If you do not provide the information we need to comply with these laws, we could be breaking the law if we continue to provide some of our services to you. We will always explain when this is the case when we are collecting information from you.
We are only allowed to collect information if we have a legal basis to do that. We’ve put together a table to help you understand the different types of information we may collect, why and the legal basis that allows and governs the collection of that data.
We will only use your personal date for the purposes for which we collected it, unless we really have to use it for another reason which is compatible with the original reason. For example, if we are managing one of your properties and an urgent repair is required, we may enlist the services of a qualified tradesperson and we would of course need to tell them which property to go to. If your personal data is needed for a different, unrelated purpose, we will contact you to explain that to you.
Information sharing
There is nothing worse than cold callers which is why we would never sell your information to external marketers, and we only share your information when it is needed and to your benefit, and / or if we are obligated to do that. We only work with and engage with organisations who can show us they respect your privacy as much as we do. If we haven’t already, we will ask them to tell us how they secure your data and how far access to your personal data is restricted. We won’t let any of our service providers use your personal data for their own purposed and they can only use the information for the specific reason it is given to them. Here are some examples of who we might share your personal data with and why:
How we keep your information secure
We have always been incredibly proactive in keeping your personal data secure and as private as possible. EC Residential operates on a “need to know” basis which means that only those who need to access your information (e.g. the accountant who needs to issue rent collections to you, or the property manager tasked with looking after your property) will be able to access your data. Access restrictions also apply to contractors and other third parties who have a business need to know. Everyone who has access to your information have agreed to a duty of confidentiality.
Some of the steps we have taken to protect your personal data are:
For how long do we keep your personal data?
We do not keep your information any longer than we are allowed to keep it. Usually that will mean keeping it beyond the time period over which we are providing a service to you; this is because we often have to hold on to personal data for at least seven years for legal, regulatory and accounting purposes.
Transferring your personal data overseas
If we have to transfer, store, or process your personal information anywhere outside the UK and the European Economic Area, and the country in question does not offer the same level of protection for your personal data, we will take the following steps to safeguard your information:
Your rights and choices in relation to your personal information
You have the right to know what information of yours is used, by whom, and how it is used. You also have some control over it. For example, you have the right to:
You can also ask us to delete your personal information if:
Sometimes we will not be able to, for legal reasons, delete your personal data but you can still ask us to stop processing your data if:
You can expect us to respond to a request from you to exercise your rights within one month of receiving it. If your request is complicated it might take a little longer. All reasonable requests are free of charge to you. You may be charged however, where you request is complex, resource heavy, unreasonable, excessive and / or repetitive.
If you do ask for access to your personal data, we will want to make sure we’re not giving your information to someone who doesn’t have any right to it. As a security measure to ensure we do not unwittingly disclose your information to anyone who has no right to receive it, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
If you would like to exercise any of your rights, please contact info@ecresidential.co.uk
Complaints and Contact Details
Complaints
If you have any complaints about the way we use your personal information you can contact us at info@ecresidential.co.uk. In the unlikely event that we are not able to resolve your complaint, you can get in touch with the Information Commissioner’s Office (ICO) if you are in the UK, or the data protection authority in your country,
Contact details
If you have any questions about of this Privacy Policy, let us know by sending an email to info@ecresidential.co.uk
Alternatively, you can go with the more traditional option of writing to: The EC Residential team, 16a Baker Street, London, W1U 3BL
EC Residential Ltd is a private company registered in England and Wales whose registered address is:
16a Baker Street,
Marylebone,
London,
W1U 3BL
Registered Company number: 13262407
EC Residential owns the website located at https://ecresidential.co.uk/ (the “Website”). By accessing and using the Website you the user agree to be bound by these terms and conditions (the “Terms”) which govern your access to and use of the Website.
3.1 All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the “Content”) and all rights in it belongs to EC Residential. You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.
3.2 You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.
You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.
5.1 All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of EC Residential.
5.2 The trade marks, service marks and logos used and displayed on this Website (“Trade Marks”) are registered or unregistered trade marks of EC Residential. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from EC Residential. The name of EC Residential may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of EC Residential.
6.1 The Website and Content is provided “AS IS” and on an “AS AVAILABLE” basis and EC Residential Ltd does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.
6.2 In no event will EC Residential Ltd be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website.
6.3 EC Residential Ltd has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of EC Residential Ltd for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.
6.4 EC Residential Ltd does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.
You must read and accept the EC Residential Ltd Privacy & Cookie Policy which details what type of personal information EC Residential Ltd may collect from you when you visit the Website and how EC Residential Ltd may store and use the information in accordance with the GDPR 2018 and the Privacy and Electronic Communications Regulations 2003.
EC Residential Ltd reserve the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, EC Residential Ltd will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.
These Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.
If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.
If there is any conflict between these Terms and any other written agreement between you and EC Residential Ltd then the latter shall prevail.
EC Residential Ltd will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.
EC Residential Ltd is not responsible for the availability or content of any third-party websites or material you access through this Website.
Certain files of Content are available for download from the Website. These files of Content are subject to these Terms.
If you wish to contact EC Residential Ltd regarding the Website, these Terms or the Privacy & Cookie policy please contact us by post, telephone or in person at:
EC Residential Ltd
16a Baker Street,
Marylebone,
London,
W1U 3BL
020 3941 1911
info@ecresidential.co.uk